FAQ
Quick answers to common questions
✦How can I contact the Paintbullz team?
For general calendar questions email info@adventskalenner.lu. For privacy requests use privacy@adventskalenner.lu. Association information: https://paintbullz.lu/.
✦Where can I find the giveaway terms?
The applicable terms should be linked on https://adventskalenner.lu/ or the relevant giveaway page. Read them before entering; if a link is missing, contact support.
✦How do I request deletion of my data?
Email privacy@adventskalenner.lu and describe the data or activity concerned. The request will be assessed in line with any applicable legal retention obligations.
✦Who can see the information I submit?
Access is limited to people and service providers who need it to operate the platform, manage draws or deliver prizes, under the privacy notice. Any sharing with a partner depends on the specific process and privacy information.
✦What personal data is stored?
Depending on how you use the site, it may process your email, submitted contact details, entry records and technical logs. The privacy notice explains which data is actually collected.
✦What if the website displays incorrectly?
Refresh the page, try a private browser window or clear the cache if needed. Test without browser extensions. Report persistent issues with your device type, browser and a screenshot.
✦Does the calendar work on smartphones?
The site is designed for smartphones and tablets. For best results, use an up-to-date browser and a stable internet connection.
✦Why haven’t I received a confirmation email?
Check spam/promotions folders and the email address you entered. Delivery may be delayed. If nothing arrives, contact support without sharing passwords or private verification codes.
✦What if a door does not open?
First check whether the door should already be unlocked. Reload the page, update your browser or try another device. If it still fails, send support the door number and error message.
✦Why can’t I sign in?
Check your email address, entries and internet connection. Use only the sign-in options currently offered. If the issue persists, try another browser and contact support with the error message, but never send your password.
✦When will my door go live?
Publication is planned for the agreed Advent date once the application, required administration and content are approved. The exact date is agreed with the team.
✦When and how will I receive an invoice?
Once the partnership is confirmed and processed, Paintbullz a.s.b.l. can issue an invoice. The issue date, payment deadline and delivery method are specified on the invoice or in partner correspondence.
✦Can I edit my door details later?
You can request changes from the team. A secure self-service editing link is still planned; updated content may require renewed approval.
✦How do I upload my logo and prize?
Use the upload fields in the partner portal if enabled for your profile. If you do not have access yet, await approval or instructions from the team.
✦How is my partner application approved?
After submission, the Paintbullz team reviews your request. Only explicit confirmation establishes the next booking steps; applying does not automatically secure a door.
✦How do I reserve a door?
Visit https://adventskalenner.lu/partner/ and submit your details and desired package. Submitting a request does not confirm a reservation; approval is required.
✦What is the difference between BASIC, PREMIUM and EXCLUSIVE?
The packages differ in advertising benefits and visibility. As the final benefits list still requires confirmation, no specific unverified extras are promised here.
✦What sponsorship packages are available?
Three packages are planned: BASIC €49, PREMIUM €99 and EXCLUSIVE €249. Consult the current package overview or offer for the exact included benefits.
✦Can clubs and non-profit organisations take part?
Yes. Clubs and non-profit organisations may apply for a partnership. Participation and the appropriate package are agreed during approval.
✦Who can become an advertising partner?
Businesses, self-employed professionals, associations, organisations and other interested parties may apply. Each application is reviewed before approval.
✦What if a winner does not respond?
The giveaway terms apply. If a reply deadline exists, the prize may be forfeited or awarded to an alternate winner after that deadline.
✦How do I receive my prize?
Collection or redemption follows the partner’s instructions or your winner notification. Keep that message and observe any deadlines.
✦When are winners notified?
Timing may vary between giveaways. Refer to the deadlines in the applicable terms; there is no single promised notification date.
✦How will I know if I have won?
Winners are contacted through the method stated for the relevant giveaway. Check your contact details and your spam folder when applicable.
✦How are winners selected?
Selection must follow the published giveaway terms. Check the instructions for each draw; this FAQ does not promise a specific selection method.
✦Can I enter several prize draws?
There are multiple different doors, but each giveaway’s entry limits and terms apply. Multiple entries to the same draw may not be allowed.
✦What prizes can I win?
Prizes are supplied by the featured partners and described on each door. Type, value, availability and redemption terms may vary.
✦Can I open a door from a previous day?
This depends on the live platform settings. Even if an earlier door remains visible, its giveaway entry period may have ended.
✦Why can’t I open a door yet?
Doors unlock according to the December schedule. If a door is still locked, check your device’s date and time and try again later.
✦How do I open a door?
Go to https://adventskalenner.lu/ and select today’s number. Once that door is unlocked, its content and any entry form will be shown.
✦Can I enter a new giveaway every day?
Different doors are planned for the 24 days. Whether you may enter daily, and how often, depends on each giveaway’s terms.
✦Who is eligible for the giveaways?
Eligibility depends on the published terms and any prize-specific rules (such as age or residency). Please check them before entering.
✦Can I sign in with Google, Facebook or email?
Email sign-in is planned. Google and Facebook sign-in are also planned but not yet confirmed as available. Use only the options currently shown on the website.
✦Do I need to register to open a door?
Whether a door can be viewed without logging in depends on the live site. Entering a prize draw may require contact details or a login; follow the instructions on the door.
✦How can I take part?
Visit https://adventskalenner.lu/ during the campaign and open the current door. Read the displayed instructions and terms, then complete any required entry form.
✦Which languages are available?
The platform is designed for German, French, English and Luxembourgish. Some partner-provided text may appear in another language if a translation is unavailable.
✦Is participation free?
Viewing the calendar is free. Giveaway participants do not pay a sponsorship fee; each giveaway’s terms apply. Sponsorship packages for partners are paid.
✦Who organises the Advent calendar?
The organiser is Paintbullz a.s.b.l., a Luxembourg association (RCS F9233). Partners may provide prizes and content.
✦When does the campaign start and end?
The official launch is scheduled for 1 December 2026, with door 24 on 24 December. Entry and collection deadlines may vary by prize.
✦What is the Paintbullz Adventskalenner 2026?
An online Advent campaign by Paintbullz a.s.b.l. with 24 doors from 1 to 24 December 2026. Doors feature partners and their offers or prizes.
Still have questions?
We are happy to help.