FAQ
Quick answers to common questions
✦What if a winner does not respond?
The giveaway terms apply. If a reply deadline exists, the prize may be forfeited or awarded to an alternate winner after that deadline.
✦How do I receive my prize?
Collection or redemption follows the partner’s instructions or your winner notification. Keep that message and observe any deadlines.
✦When are winners notified?
Timing may vary between giveaways. Refer to the deadlines in the applicable terms; there is no single promised notification date.
✦How will I know if I have won?
Winners are contacted through the method stated for the relevant giveaway. Check your contact details and your spam folder when applicable.
✦How are winners selected?
Selection must follow the published giveaway terms. Check the instructions for each draw; this FAQ does not promise a specific selection method.
✦Can I enter several prize draws?
There are multiple different doors, but each giveaway’s entry limits and terms apply. Multiple entries to the same draw may not be allowed.
✦What prizes can I win?
Prizes are supplied by the featured partners and described on each door. Type, value, availability and redemption terms may vary.
✦Can I open a door from a previous day?
This depends on the live platform settings. Even if an earlier door remains visible, its giveaway entry period may have ended.
✦Why can’t I open a door yet?
Doors unlock according to the December schedule. If a door is still locked, check your device’s date and time and try again later.
✦How do I open a door?
Go to https://adventskalenner.lu/ and select today’s number. Once that door is unlocked, its content and any entry form will be shown.
✦Can I enter a new giveaway every day?
Different doors are planned for the 24 days. Whether you may enter daily, and how often, depends on each giveaway’s terms.
✦Who is eligible for the giveaways?
Eligibility depends on the published terms and any prize-specific rules (such as age or residency). Please check them before entering.
✦Can I sign in with Google, Facebook or email?
Email sign-in is planned. Google and Facebook sign-in are also planned but not yet confirmed as available. Use only the options currently shown on the website.
✦Do I need to register to open a door?
Whether a door can be viewed without logging in depends on the live site. Entering a prize draw may require contact details or a login; follow the instructions on the door.
✦How can I take part?
Visit https://adventskalenner.lu/ during the campaign and open the current door. Read the displayed instructions and terms, then complete any required entry form.
Still have questions?
We are happy to help.